Política de reembolso
Returns & Refund Policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Non-Returnable Items
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Gift cards
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Downloadable software products
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Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet:
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Please check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank, as processing times may vary.
If you’ve completed all of these steps and still have not received your refund, please contact us at support@avelormarket.com.
Sale Items
Only regular-priced items may be refunded.
Unfortunately, sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@avelormarket.com and we will provide further instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser, who will be notified of the return.
Return Shipping
To return your product, please contact us first at support@avelormarket.com for return instructions.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.